Refund Policy

Scope

This policy applies to SmallTownBoyAI one-time credit packs, initial monthly and annual subscription payments, and subscription renewal payments. It forms part of our Terms of Service and is available without signing in.

Seven-day refund for unused credits

You may request a full refund within 7 calendar days of the relevant purchase or renewal charge, provided none of the credits granted by that payment have been used. Submit the request within 7 days of the payment timestamp shown on your receipt. The time you send the request determines whether it is within the window; our processing time does not shorten your eligibility.

Each payment is assessed separately. Using credits from an earlier purchase does not automatically disqualify a later, unused purchase. We verify the order and its credit-consumption records. If any credits from the payment have been consumed, that payment does not qualify for this unused-credit offer, even if a failed generation later returned those credits. Stop using the credits covered by your request while we review it; subsequent use can affect eligibility.

Outside the seven-day offer

Except for the separate remedies below or where required by law, payments are non-refundable after 7 calendar days or once credits from that payment have been used. We do not provide partial refunds for unused credits within a partly used purchase, remaining days in a monthly plan, or remaining months in an annual plan under this offer. A change of mind or dissatisfaction with an otherwise delivered AI result does not create an additional refund entitlement outside these conditions.

• Duplicate or incorrect charges: report a suspected billing error. We will refund a verified duplicate charge or correct an incorrect charge as appropriate.
• Non-delivery or service failure: if you paid but credits or the purchased service were not delivered, contact us. We will investigate and provide the missing entitlement, restore affected credits, or refund the undelivered purchase as appropriate. If we cannot provide the purchased service, we will refund the affected payment.
• Legal rights: this policy does not exclude or limit any mandatory consumer rights, including applicable withdrawal rights and remedies for faulty or misdescribed services. These rights take precedence over the seven-day window and unused-credit conditions.

Failed generations and returned credits

Credits returned after a failed generation are a service credit adjustment. They are not a refund to your card or other payment method. If a failed task has not received its expected credit adjustment, send support the task ID and related order details. This does not restrict your rights regarding a verified service failure or non-delivery.

How to request a refund

Email support@smalltownboyai.io with the subject “Refund Request”, preferably from the email used for purchase. Include:

• Your account or checkout email.
• The order or transaction number, payment date, and amount.
• The reason for the request and, where relevant, the affected generation task ID.

Do not send passwords, full card numbers, or card security codes. We may request limited additional information to locate the payment or verify eligibility. We aim to respond within 2 business days. If further investigation is needed, we will explain what information is required and provide an update; this does not extend the deadline for submitting a request.

Approved refunds are submitted through the original payment provider to the original payment method. Allow approximately 5–10 business days after the refund is issued for it to appear, although the payment provider or bank may take longer. We will communicate the decision and refund status by email. We do not charge a separate refund-processing fee; currency conversion differences or charges imposed independently by your bank are outside our control.

Effect on credits and subscriptions

When a payment is refunded, its associated credits and entitlements are removed. A refund request alone does not stop automatic renewal. If you also want to end a recurring subscription, cancel it online and state this in your refund request; we will clarify its status when processing your request. Do not assume a subscription has been canceled until you receive confirmation or see its updated status.

Monthly and annual subscriptions renew automatically until canceled. To cancel, sign in and open Settings → Billing, locate the subscription, open its three-dot actions menu, select Cancel Subscription, and confirm. Cancel before the next renewal date to prevent the next charge. Cancellation does not automatically refund a previous payment. Unrefunded credits keep their original expiration dates.

If the online cancellation fails or the subscription is missing, contact the support address above with your subscription or order number. One-time credit packs have no recurring renewal to cancel.

Related information

See our Terms of Service, Privacy Policy, and pricing page. For refund or cancellation assistance, contact support@smalltownboyai.io.